Security · Networking
Global network operations and security for a top-10 networking leader
A leading US computer networking company, among the top 10 networking companies worldwide
The challenge
What the client was trying to solve
Global network and security support could not keep up: alerts went unacknowledged, SLAs were missed and issues were resolved by escalation.
The business problem
- 01
Proactive monitoring was needed across wired Ethernet networks, Wi-Fi, servers and security systems such as CCTV and sensors.
- 02
NOC operations needed efficient coordination with IT business units.
- 03
SLAs were being missed and alerts sometimes not even acknowledged, so teams fell back on escalation and repeated follow-ups.
Branta's approach
How we worked back from the outcome
24/7 NOC monitoring and incident management on IronCloud and CloudAssist, run on an ITIL-based framework with integrated security.
Delivered 24/7 monitoring and incident management powered by IronCloud and CloudAssist.
Designed an ITIL-based framework tailored to the operational needs.
Integrated security and compliance measures to safeguard operations.
Scaled support with a team of skilled NOC engineers.
Architecture
Problem, thinking, technology, outcome
The system as it runs, from the business problem on the left to the measured result on the right.
- Business problem
Global network estate
Ethernet, Wi-Fi, servers, CCTV and sensors
- Technology
IronCloud and CloudAssist
24/7 monitoring and incident management
- Branta thinking
ITIL framework
Workflows tailored to operational needs
- Technology
NOC engineers
Scaled support with integrated security and compliance
- Measured outcome
Reliable global operations
Proactive monitoring, faster resolution
Technology
- IronCloud
- CloudAssist
- ITIL
The outcome
What the engagement delivered
- Improved network reliability through proactive monitoring and rapid incident resolution.
- Increased operational efficiency, with ITIL-aligned workflows reducing response times.
- Scalable, cost-effective global support tailored to the company’s expanding needs.
What changed
Alerts are now acknowledged and resolved through a defined process rather than escalation, and support scales with the network.
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