Solutions
Give customers a place to serve themselves
Customers calling or emailing for information the business already holds.
Does this sound familiar?
The signs we usually hear first
Customers calling or emailing for information the business already holds.
- 01
Support handles the same status questions repeatedly
- 02
Customers have no visibility of their own orders, cases or documents
- 03
Onboarding a new customer is manual and slow
How we would approach it
A defined route, in the order the work happens
Problem
Top interactions
The ones that account for most inbound contact
Intelligence
Designed around them
Not around the internal org chart
System
Systems of record
Integrated so data stays current
Outcome
Secure by design
Authentication, roles and audit built in from the start
What Branta puts in place
Customers, portal, systems of record
The interactions that drive most contact, a portal designed around them, integration so the data stays current, and authentication, roles and audit from the start.
- Customers
- Portal
- Systems of record
- Roles and audit
Client results
Proof from the field
Technology distribution
A partner management platform launched a year sooner, at 70% lower cost
Outcome
1 year faster time to market
Business services
A serverless portal that lifted usage 12% and cut manual effort
Outcome
12% increase in portal usage, reducing manual effort
Beverage
Cutting cooler repair time by 70% with IoT and machine learning
Outcome
70% reduction in cooler repair turnaround
From challenge to impact
A defined route from the first conversation to a system that keeps earning. You always know which stage you are in and what comes out of it.
Discover
- 01
Discover
Understand the business, the constraints and where the opportunity actually sits.
You get: Problem statement and opportunity assessment
- 02
Strategize
Define the solution, the technology and the roadmap to get there.
You get: Solution architecture and phased roadmap
- 03
Design
Create the experience, the workflow and the solution design before code is written.
You get: UX, workflow design and working prototype
- 04
Build
Engineer, integrate and test against the outcome agreed at the start.
You get: Tested, integrated, documented build
- 05
Launch
Deploy securely and enable the people who have to run it.
You get: Production deployment and team enablement
- 06
Optimize
Monitor, improve and scale as the business changes.
You get: Performance reporting and continuous improvement
Talk to us
Tell us what you are trying to achieve and we will help you identify the right technology path.